NHS Improvement and NIHR ARC Wessex

We have developed and piloted a programme called Creating Learning Environments for Compassionate Care (CLECC), and this project pilots its use in mental health settings. In CLECC, all registered nurses and health care assistants from participating wards attend a study day, with a focus on team building and understanding patient experiences. A nurse educator (who is not usually part of the ward team) supports the team to try new ways of working on the ward, including regular supportive discussions on improving care. Ward managers attend learning groups to develop their leadership role. Volunteer team members receive training in observations of care and feeding back information to colleagues.